Customer service with a grateful heart

First, the service aim: customer is always right (if you think that the customer is not always right, but the customer is always the customer.)

1.1 The Customer is always right:

1.1.1 Customer is our god.

1.1.2 Our value is to customer service, every employee should be thankful mood, bit by bit, the endlessly to find ways to make customers more satisfied.

1.1.3 planning every action, we must unswervingly keep abreast of and guide the customer response to corporate behavior.

1.2 Service Fun:

1.2.1 to provide customers with quality service, we learn to enjoy the services of fun.

1.2.2 There is no best, only better. Brainstorming, excellence and efficient service, so we put everything becomes fun.

1.2.3 In a mutual respect and help each team, both to give full play to their abilities, and can form an effective force, overcome difficulties one after another, the success we enjoy fun in the process.

1.3 Goodies:

1.3.1 The quality is a little bit to pull out, the difference between success and failure is often overlooked is whether an effective service on small things.

1.3.2 delivery customers to think of love, only think, not impossible to do. To this end, every one of our employees are the best developers and information workers.

1.3.3 excellence, the pursuit of value for money is to improve the quality of one's own most effective way of highly qualified people who can provide excellent service to the boutique.

Second, the service model:

(1) One-stop worry free service (pre-sale, sale, sale)

(2) Space: stage service, the station services, home services;

(3) Function: including guidance services, timeliness of service, reliability, service and after-care services;

(4) Psychology: Emotional closely with customers: Respect service, enthusiasm, sincere service, responsible for the service;

Tonight on everything, flexible, advanced and scientific service system. Third, the service objectives: to customer satisfaction

Fourth, the service promise: three years warranty

1, to help customers on-site investigation, the physical presentation, programming, bid A standard;

2, provide on-site assistance and commissioning, and training services to assist project acceptance;

3, customers enjoy free update service application software and hardware upgrades paid service;

4, the customer service center set up customer service hotline, ready to serve you; Telephone Answering implement Shouwenfuze system, build customer service files, 100% returning customers;

5, product repair, if not repaired within 48 working hours, providing backup machine, and provides maintenance services paid for life;

6, the product from the date of sale within 30 days of the occurrence of performance problems, customers can choose a replacement or repair;

7, the day products sold within one year from the occurrence of performance problems, provide free warranty service;

8, the company provides service response time of 2 hours, ie after receiving user notification service requirements, will be by telephone or fax within two hours to arrange the service plans and actions to notify the user, and the time commitment within the scene.

Fifth, the service specification

1, agreed with the customer service hours must arrive on time;

2, good service, clean up the site, powered test run normally, delivery customers, and training to customers about the product knowledge;

3, the service is complete, the customer in the "maintenance list" on the signature, and wrote an opinion on this service.